Terms

Who provides the service

Final OBD is an app by Manuel Lorenzo Brizuela (Normantia), tax ID 71145038N, Calle Baltalasaguas 12, Urbanización El Peregrino, 47151 Boecillo (Valladolid), Spain. Phone: +34 611 13 14 15. Email: info@finalobd.com. More details in the legal notice.

These terms apply to the app and to whatever you buy in it. By using it you accept them; please read them calmly before buying.

What Final OBD is and what you need

Final OBD reads through the OBD port what your car’s control units say and explains it to you: faults, live data, emissions monitors, mileage and the make specific data we know. You need a compatible phone, an OBD2 adapter (not included with the app) and a car with an OBD2 port. What can be read or done depends on the car, its year, its control units and the adapter, and part of it works over the internet: without a connection the app does less. Some control units are protected by their manufacturer and can only be read, or not even that. That is why you should try your car with FREE before paying.

Technical data from connections

To read your car, the app always sends our server the technical data of each connection, including the full VIN. We use it for diagnosis and to improve the app, and it is not passed on to anyone. What is sent, why and how to object is in Privacy.

FREE, the PRO trial and free PRO for everyone

FREE costs nothing: standard OBD faults and gauges, and the emissions monitors.

The first time you open the app on FREE, you can try PRO for free. This lets you explore Your car, faults from every control unit and the used car report. The app tells you how long the trial lasts before you start it. When it ends, you stay on FREE. The trial is offered once per phone, including if you reinstall the app.

From time to time we may open free PRO for everyone for a while, for example a weekend. The app announces it with the day and time it closes, and it closes by itself at that time, according to our server’s clock. While it lasts you have PRO as if you had bought it; when it closes you go back to what you had. You do not have to pay or give any data, it does not turn into a purchase or a subscription, and we decide when to open it and for how long. Whatever you do during those days, a used car report for example, remains yours.

PRO

PRO is paid once, with no subscription: €39.99 in Spain, VAT included; in other countries, the price the store shows you before you pay. It gives you the faults from every control unit that answers in your car, the whole of Your car, the Cockpit, the sealed used car report and the "What you can do" functions that have been proven for your model.

It is charged by Google Play or the App Store, which show the final amount. You can restore the purchase on another phone with the same store account and the same system (Android or iPhone). To protect the service there are usage limits, such as the number of different cars per day, which normal use does not reach; if you need more, write to us.

When you buy PRO you ask for it to be activated immediately. For digital content supplied at once with your agreement, the law allows the right of withdrawal to end once it has been supplied; even so, Google Play and the App Store have their own refund rules, and refunds are requested from the store where you bought. None of this affects your rights as a consumer, including the legal guarantee if PRO does not work as described.

Help with your car

Inside the app you can buy two kinds of help. Both are paid inside the app, through Google Play or the App Store, and you see the price before paying (in Spain, VAT included: AI chat, 30 euros on FREE and 20 euros with PRO; diagnosis with an expert, 100 euros on FREE and 90 euros with PRO).

• AI chat. One conversation per purchase with an artificial intelligence assistant that sees the data the app reads from your car. We tell you it is an artificial intelligence before you start. It can get things wrong: its answers are guidance, not an expert opinion. A person from our team can follow the conversation and take over.
• Diagnosis with an expert. One appointment per purchase: an expert calls you on the phone number you give us, on the day and at the time you choose (from 8:00 to 20:00 Spanish time, starting on the hour), and reads your car with you through the app. It takes as long as the car needs, usually between one and two hours. You need to have the car, the adapter and the installed app at hand, with signal and mobile data on the phone.

At the end we send the full report to the email address you gave us. The help only reads the car, unless you ask for and confirm one of the functions the app offers for your model. Remotely we never touch the airbag, the ABS or the brakes, and we never reprogram any control unit. The help is not a repair or an expert survey, and it does not replace an inspection or your garage.

Changes and cancellations: you can change or cancel your appointment up to 24 hours before by writing to info@finalobd.com, and if you cancel we refund what you paid. If we are the ones who cannot attend you, or if because of a problem on our side we cannot read your car, we offer you another appointment or a refund, whichever you prefer. If you do not answer when we call, we call again ten minutes later; if you still do not answer, the appointment counts as held, but write to us and we will find another time.

Right of withdrawal: you have 14 days from the purchase to withdraw without giving any reason. If you ask for the help to take place before those 14 days are over (for example, by booking an appointment within that period or starting the chat), in asking for it you accept that once it has been fully provided you can no longer withdraw; if you withdraw before it takes place, we refund your money. On the App Store refunds are handled by Apple: we will help you request it.

The used car report and its seal

The used car report reads the car at idle and records what the car gives at that moment. It carries a seal and a code: the seal shows that the report was made by Final OBD with that car, on that day, and that nobody has changed it since, and anyone with the code can check it at finalobd.com/en/verify, where the report can be seen. You decide who you give it to.

The seal does not certify the car’s condition. The report is an OBD reading, not an expert survey or a warranty: if a control unit does not answer, that data does not appear, and mileage that matches is a good sign but does not prove it has not been tampered with.

What the app can change in the car

On some models the app offers functions that do change something in the car: regenerating the particulate filter, resetting the service or oil reminder, opening the brake calipers to change the pads, registering a new battery and similar ones. They only appear when they have been proven for the part and software of your car’s control unit, and they are never sent without your confirmation. Before confirming, follow the instructions of the app and of the manufacturer: car stationary, ignition on or engine running as each one asks, battery in good condition and without cutting the connection halfway. An interruption or misuse can leave a fault or the function half done. Final OBD does no coding or reprogramming. Clearing faults does not fix their cause.

Responsible use

Do not operate the app while driving: when moving, only look at it if it is in a holder, and if it distracts you, do not look at it. Acceleration tests, the track and the off-road mode are for places closed to traffic or where they are allowed, following the traffic rules and the rules of each natural area.

Your licence and what you may not do

We give you a personal licence, which you cannot sell or transfer, to use the app on your phones. What you buy is tied to your store account and, for security, each licence is signed by our server for your installation and your phone. Except as the law allows, you may not decompile or tamper with the app, get around its protections, send automated requests to our server, crawl or copy its catalogue, or use keys we have not given you. If someone does, we can slow down or block that installation or that connection.

The app, its texts, its drawings and its catalogue are ours or used with permission. The car and adapter brands that appear belong to their owners and are mentioned only to say what the app works with.

Changes to the app

The app and its catalogue are updated often to read more cars and read them better. If a change takes away something important that you bought, we will tell you beforehand and, if it harms you, you will be able to end the contract and we will refund the corresponding part, as the law provides. If the app stops working with your phone or your car for reasons beyond our control, such as a change by the manufacturer, we will do what is reasonable to fix it.

Liability

We do our best for what the app shows to be correct, but the data comes from the car and the adapter, and there can be errors. We are not liable for damage caused by using the app against these terms or against the manufacturer’s instructions. Nothing here limits any liability that the law does not allow to be limited, or your rights as a consumer.

If you downloaded the app from the App Store

These terms are an agreement between you and Manuel Lorenzo Brizuela (Normantia), not with Apple. Apple is not responsible for the app or its content, and it has no obligation to provide maintenance or support. If the app fails to meet any applicable warranty, you can notify Apple and Apple will refund the price you paid for it; beyond that, Apple has no other warranty obligation. Claims about the app, such as product liability, legal compliance or third party intellectual property, are ours to deal with, not Apple’s. You confirm that you are not in a country subject to a United States embargo or on any of its lists of excluded persons. Apple and its subsidiaries are third party beneficiaries of these terms and can enforce them against you. The App Store terms of use also apply.

If you downloaded it from Google Play, the Google Play terms also apply to purchases.

Law and complaints

Spanish law applies, without taking away the protection that the consumer laws of your country give you. If you have a problem, write to info@finalobd.com and we will try to sort it out. If we cannot, you can go to the consumer arbitration or consumer protection bodies where you live, or to the courts of your place of residence.

Changes to these terms

If we change anything important, we will say so in the app and on this page, with the date at the top. What you have already bought is governed by the terms in force when you bought it, unless the new ones are better for you.